Outsourcing in Bulgaria


“Bulgaria move up 11 places in the ranking to third place overall, and, as with Lithuania, the country benefits from a strong labor pool suited to the BPO sector.  Approximately 50% of graduates obtain degrees in majors suitable for the needs of the BPO industry.”



“Through an attractive and stable macroeconomic and political environment, the country has been able to provide competitive pricing and a high-quality   workforce.”



WATERFALL provides integrated online marketing solutions, custom software development, and customer support outsourcing.

We pride our selves on offering our clients cost effective, innovative, and integrated strategies, helping them to stay ahead of the competition.

Since 2011 WATERFALL has been constantly investing in creative and talented people and empowering them to achieve their goals.

Our team of knowledgeable experts has specialized in delivering result driven solutions for small and medium businesses across the world.

Customer Service
Online Marketing
Inventory Management & Logistics

"For us, there are no small and large customers, but small and big results!"

Dimitar Rizov, GM

Our Team

Our team consists of competent professionals in the field of marketing, sales, logistics and information technology.

We have experience with:




We design, execute, manage and analyze online marketing strategies customized to fit the industry, goals and objectives of our clients. Our outsourcing services include:

• Paid Digital Media

• Analytics, Measurement and Optimization

• eCommerce Services (Volusion, Bigcommerce and Magento)

• Marketplace Services (Maintenance and Support of eBay and Amazon Accounts)

• Search Engine Optimization

• E-mail Marketing

• Social Media Marketing



We are working hard on providing the best Sales experience, in a combination of incredibly high revenue and repetitive business. Our sales team will work on helping you turn every customer interaction into a growth opportunity. Our outsourcing sales services include:

• Key Account Management

• Up-selling & Cross-selling

• Inside Sales

Customer Service

Customer Service

We enjoy providing assistance to a variety of business entities. Our outsourcing customer services include:

• Telephone Customer Support

• Contact Call Support

• E-mail Support

• Live Chat Support

Logistics & Inventory Management

Logistics & Inventory Management

You can always relay on us in terms of fast distribution of your products. We are good at negotiating the best shipping rates.

Our team is dedicated in providing you with comprehensive integrated inventory control of your supply chain across your entire organization.

Web Development

Web Development

Our experienced team creates websites with modern designs and features for small and medium-sized businesses. We offer you a full web development service - from conception and strategy to design and implementation.

Content Strategy

Content Strategy

We are dedicated in providing effective content plans, developed based on extensive research of your target audience and their specific needs. Our team will help you develop a consistent voice, representing your company and brand.

Creative Services

Creative Services

We offer design services such as:

• Logo Design

• Business Cards Design

• Brochure Design

• Poster and Flyer Design

• Label Design

• Photo Editing

Strategic Planning

Strategic Planning

Our team is experienced in gathering competitive insights and in researching the market. Every step from the digital marketing puzzle must be researched and evaluated - from audience discovery and audits to creative and tactical implementation.


Come and Work with Us

Contact Info